Question 1

______ championed several ideas that continue to be influential to this day, including decentralization, employees as assets, corporation as a human community, and the importance of knowledge workers in the new information economy.

Accepted Answer

A)   Christopher A. Bartlett 
B)   Peter Drucker
C)   Michael Porter
D)   Gary Hamel
E)   Jim CollinsF) A) and C)
G) None of the above

Question 2

According to Henri Fayol's principles of management, which of the following refers to systematically reward efforts that support the organization's direction?

Accepted Answer

A)   remuneration
B)   centralization
C)   scalar chain
D)   equity
E)   esprit de corpsF) A) and B)
G) B) and E)

Question 3

Peter Drucker was the first person to discuss _____, by which a manager should be self-driven to accomplish key goals that link to organizational success.

Accepted Answer

A)   level 5 leaders
B)   competitive strategy
C)   management by objective
D)   management educator
E)   the Hawthorne EffectF) C) and D)
G) A) and B)

Question 4

In the context of the origins of management, the emergence of the Hawthorne Effect drove managers to strive for further growth.

Accepted Answer

A) True 
 B)False

Question 5

In the context of Scenario C, the phenomenon in which Janice meets her manager's expectations by behaving in an irresponsible manner is known as an)

Accepted Answer

A)   self-fulfilling prophecy.
B)   contingency.
C)   administrative effect.
D)   flexible process.
E)   economy of scale.F) B) and C)
G) None of the above

Question 6

What explains the limited use of quantitative management?

Accepted Answer

A)   It is difficult to discontinue the use of this process once it has been established.
B)   Many of the decisions managers face are nonroutine and unpredictable.
C)   Managers are oriented more toward things than toward people.
D)   It holds that all aspects of a management decision should mandatorily be expressed through mathematical symbols and formulas.
E)   It believes that economic needs have precedence over social needs.F) None of the above
G) A) and E)

Question 7

In the context of Scenario B, which of the following is true of Amelie's beliefs?

Accepted Answer

A)   Managers should be oriented more toward things than toward people.
B)   A pay system in which workers were paid additional wages when they exceeded a standard level of output for each job should be implemented.
C)   Managers may ignore appropriate rules and regulations.
D)   A piecerate system will motivate supervisors to provide extra attention to struggling workers.
E)   There is no "one best way" to manage and organize because circumstances vary.F) None of the above
G) B) and E)

Question 8

_________ management emphasized internal operations because managers were concerned primarily with meeting the explosive growth in demand brought about by the industrial revolution.

Accepted Answer

A)   Scientific
B)   Systematic
C)   Administrative
D)   Bureaucratic
E)   QuantitativeF) None of the above
G) B) and E)

Question 9

Research on _____ promoted the use of teamwork and semiautonomous work groups as important factors for creating efficient production systems.

Accepted Answer

A)   organizational behavior
B)   bureaucracy
C)   sociotechnical systems theory
D)   human relations
E)   administrative managementF) B) and C)
G) A) and E)

Question 10

In the context of Scenario A, which of the following approaches to management does Madill Corp. follow?

Accepted Answer

A)   scientific management
B)   human relations
C)   quantitative management
D)   bureaucracy
E)   bociotechnical systems theoryF) A) and B)
G) A) and C)

Question 11

Which of the following was a major contribution of management guru, Peter Drucker?

Accepted Answer

A)   the discovery that great companies are managed by "level 5 leaders" who often display humility while simultaneously inspiring those in the organization to apply self-discipline
B)   the focus on the areas of organizational learning and change
C)   the ability to urge U.S. firms to fight their competition by refocusing their business strategies on several drivers of success like people and customers
D)   the focus on the "strategic and organizational challenges confronting managers in multinational corporations"
E)   the need for organizations to set clear objectives and establish the means of evaluating progress toward those objectivesF) B) and C)
G) A) and C)

Question 12

_____ refers)  to reductions in the average cost of a unit of production as the total volume produced increases.

Accepted Answer

A)   Smoothing
B)   Buffering
C)   Systematic management
D)   Economies of scale
E)   Quantitative managementF) None of the above
G) B) and C)

Question 13

Research on sociotechnical systems theory was a precursor to the total quality management TQM) movement.

Accepted Answer

A) True 
 B)False

Question 14

Which contemporary approach to management has been used in a limited manner because many aspects of a management decision cannot be expressed through mathematical symbols and formulas?

Accepted Answer

A)   Organizational behavior
B)   Systematic management
C)   Quantitative management
D)   Human relations
E)   Administrative managementF) A) and B)
G) D) and E)

Question 15

Which of the following is true of Frederick Taylor's contributions to scientific management as an approach to management?

Accepted Answer

A)   Taylor believed that supervisors could be motivated to provide training to underperforming workers.
B)   Taylor created the Gantt chart, which helps managers plan projects by task and time to complete those tasks.
C)   Taylor developed a system to lower costs and increase worker productivity by showing how employees could work smarter, not harder.
D)   Taylor focused less on the technical and more on the human side of management.
E)   Taylor advocated the use of the differential piecerate system.F) A) and C)
G) D) and E)

Question 16

The work on bureaucracies by _______ can be applied to Scenario

Accepted Answer

A)   max Weber 
B)   frederick Taylor
C)   henri Fayol
D)   lillian Gilbreth
E)   jim CollinsF) A) and E)
G) C) and E)

Question 17

Abraham Maslow argued that people try to satisfy

Accepted Answer

A)   their lower-level needs and then progress upward to the higher-level needs.
B)   their higher-level needs and then progress downward to the lower-level needs.
C)   their mid-level needs first, then decide to progress upward or downward.
D)   their mid-level needs and then progress upward to the high-level needs.
E)   their mid-level needs and then progress downward to the lower-level needs.F) A) and B)
G) None of the above

Question 18

Which approach was the first to emphasize informal work relationships and worker satisfaction and emerged from a scientific management study that resulted in the discovery of the Hawthorne effect?

Accepted Answer

A)   human relations
B)   Hawthorne Studies
C)   bureaucracy
D)   administrative management
E)   scientific managementF) None of the above
G) C) and D)

Question 19

The classical approaches as a whole were criticized because

Accepted Answer

A)   they overemphasized the relationship between an organization and its external environment.
B)   they assumed employees wanted to work and could direct and control themselves.
C)   most managers were not trained in using the classical approaches.
D)   they usually stressed one aspect of an organization or its employees at the expense of other considerations.
E)   many aspects of a management decision could not be expressed through mathematical symbols and formulas.F) A) and E)
G) B) and C)

Question 20

Which of the following is a contemporary approach to management?

Accepted Answer

A)   scientific management
B)   human relations
C)   administrative management
D)   systematic management
E)   quantitative managementF) C) and D)
G) A) and C)

Exam 2: The Evolution of Management

Research on _____ promoted the use of teamwork and semiautonomous work groups as important factors for creating efficient production systems.

Correct AnswerverifiedShow Answer

Which contemporary approach to management has been used in a limited manner because many aspects of a management decision cannot be expressed through mathematical symbols and formulas?

Correct AnswerverifiedShow Answer

The work on bureaucracies by _______ can be applied to Scenario

Correct AnswerverifiedShow Answer

_____ refers) to reductions in the average cost of a unit of production as the total volume produced increases.

Correct AnswerverifiedShow Answer

Which of the following was a major contribution of management guru, Peter Drucker?

Correct AnswerverifiedShow Answer

What explains the limited use of quantitative management?

Correct AnswerverifiedShow Answer

In the context of Scenario C, the phenomenon in which Janice meets her manager's expectations by behaving in an irresponsible manner is known as an)

Correct AnswerverifiedShow Answer

Which of the following is true of Frederick Taylor's contributions to scientific management as an approach to management?

Correct AnswerverifiedShow Answer

_________ management emphasized internal operations because managers were concerned primarily with meeting the explosive growth in demand brought about by the industrial revolution.

Correct AnswerverifiedShow Answer

Peter Drucker was the first person to discuss _____, by which a manager should be self-driven to accomplish key goals that link to organizational success.

Correct AnswerverifiedShow Answer

______ championed several ideas that continue to be influential to this day, including decentralization, employees as assets, corporation as a human community, and the importance of knowledge workers in the new information economy.

Correct AnswerverifiedShow Answer

The classical approaches as a whole were criticized because

Correct AnswerverifiedShow Answer

In the context of the origins of management, the emergence of the Hawthorne Effect drove managers to strive for further growth.

Correct AnswerverifiedShow Answer

Research on sociotechnical systems theory was a precursor to the total quality management TQM) movement.

Correct AnswerverifiedShow Answer

Which of the following is a contemporary approach to management?

Correct AnswerverifiedShow Answer

In the context of Scenario A, which of the following approaches to management does Madill Corp. follow?

Correct AnswerverifiedShow Answer

Which approach was the first to emphasize informal work relationships and worker satisfaction and emerged from a scientific management study that resulted in the discovery of the Hawthorne effect?

Correct AnswerverifiedShow Answer

According to Henri Fayol's principles of management, which of the following refers to systematically reward efforts that support the organization's direction?

Correct AnswerverifiedShow Answer

Abraham Maslow argued that people try to satisfy

Correct AnswerverifiedShow Answer

In the context of Scenario B, which of the following is true of Amelie's beliefs?

Correct AnswerverifiedShow Answer

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