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FIGURE 9-1 FIGURE 9-1   -Cell  A  in Figure 9-1 represents which stage of the market segmentation process? A) link needs to actions B) identify market needs C) establish a marketing protocol D) execute marketing program actions E) segment and select the target markets -Cell "A" in Figure 9-1 represents which stage of the market segmentation process?


A) link needs to actions
B) identify market needs
C) establish a marketing protocol
D) execute marketing program actions
E) segment and select the target markets

F) C) and D)
G) A) and E)

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When compared to a multiple-products-multiple-market segments strategy, a one-product-and-multiple-market-segment strategy


A) is a much more effective means of meeting consumers' individual needs.
B) creates greater cost savings in manufacturing costs.
C) is a more effective way of meeting organizational objectives.
D) have significantly higher distribution costs.
E) is more profitable since you can charge the new segment higher prices without changing the product.

F) B) and E)
G) B) and D)

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The best term to describe either market or product synergies would be


A) energy.
B) direction.
C) goals.
D) details.
E) efficiency.

F) A) and B)
G) All of the above

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Doris Lewis owns Lewis Edibles, Inc., a company that makes Tongue Tinglin' B.B.Q.Sauce.She wants to target local people who like the special blend of flavors found only in North Carolina barbecue sauce.In developing a marketing strategy to sell the sauce, Lewis decided to join Goodness Grows in North Carolina, a specialty food association that advertises local products and distributes them to local supermarkets and gourmet shops.Lewis has just


A) selected target market segments to reach.
B) formed products to be sold into groups.
C) developed a market-product grid and estimating size of markets.
D) taken marketing actions to reach target markets.
E) formed prospective buyers into segments.

F) B) and E)
G) D) and E)

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D

will respond similarly to a marking action is referred to as __________.


A) market diversification
B) market differentiation
C) market segmentation
D) market augmentation
E) repositioning

F) A) and B)
G) All of the above

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Motts Applesauce used an advertising campaign to change the way consumers thought about applesauce from a dinnertime side dish to a replacement for cooking oil in baking.The advertising message was that using applesauce in baking cuts calories and also makes the resulting baked good healthier.Motts was using a __________ strategy.


A) perceptual mapping
B) product positioning
C) product differentiation
D) repositioning
E) psychographics

F) D) and E)
G) A) and D)

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The increased customer value achieved through performing organizational functions like marketing or manufacturing more efficiently is referred to as __________.


A) organizational aggregation
B) organizational synergy
C) organizational segmentation
D) organizational amalgamation
E) organizational valuation

F) A) and C)
G) D) and E)

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A commonly used term that focuses on usage rate is __________.


A) rate of recurrence
B) product utilization
C) turnover
D) frequency marketing
E) consumer consumption

F) A) and B)
G) None of the above

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Why would an organization produce multiple products or services and then attempt to sell them to two or more market segments?

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Organizations may target different produ...

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The O3 technology refers to an innovative tennis racquet Prince Sports developed that simultaneously deliver faster racquet speed and a bigger "sweet spot" in the middle of the frame.Prince Sports is implementing a __________ strategy with its innovative tennis racquet technology.


A) product sampling
B) product extrapolation
C) product differentiation
D) usage segmentation
E) market differentiation

F) D) and E)
G) B) and C)

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In the United States, the Harry Potter series of books were often at the top of The New York Times fiction best-seller list.These books have been marketed to preteen, teen, and adult readers around the world.Scholastic, the publisher of the Harry Potter books, is using which of the following segmentation strategies?


A) multiple products with multiple market segments
B) one product with multiple channels of distribution
C) one product with multiple market segments
D) one product with changes based on customer behavior
E) multiple products with multiple segments

F) B) and E)
G) B) and D)

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Product positioning refers to


A) an older now outdated concept assigning products value by association with social class.
B) the place a product offering occupies in consumers' minds on important attributes.
C) the competitive advantage of one product over another, based upon its preferred placement in retail stores.
D) the decision made by marketers regarding which two firms they consider to be their most dangerous competitors and on which criteria they can compete most effectively.
E) using sensitivity analysis to place products on a grid to identify potential untapped markets.

F) B) and E)
G) A) and B)

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In marketing, each __________ consists of people who are relatively similar to each other in terms of their consumption behavior.


A) market segment
B) demographic cluster
C) organizational buyer
D) ultimate consumer
E) qualified prospect

F) A) and E)
G) C) and E)

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A

Frequency marketing is a strategy that focuses on


A) trial.
B) service inventory.
C) usage rate.
D) consumption rate.
E) turnover.

F) B) and D)
G) All of the above

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Perceptual map refers to


A) a framework used to compare one firm's product offerings with another firm's offerings in relationship to their relative market share.
B) a framework used to demonstrate the growth or decline of specific market segments within an organization.
C) a means of displaying or graphing in two dimensions the location of products or brands in the minds of consumers to enable a manager to see how consumers perceive competing products or brands, as well as its own product or brand.
D) a framework to relate the market segments of potential buyers to products offered or potential marketing actions by an organization.
E) a product differentiation table that allows a firm to identify specific product features and their corresponding market share.

F) D) and E)
G) B) and E)

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The State of Alabama Board of Tourism ran a series of ads showing traditional families enjoying various attractions in the state.Since the apparent target of these ads is traditional families, it appears the State of Alabama Board of Tourism has segmented the market using __________ variables.


A) regional
B) demographic
C) socioeconomic
D) geographic
E) psychographic

F) B) and E)
G) B) and D)

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FIGURE 9-4 FIGURE 9-4   -Figure 9-4 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.The best way to describe how the student market is segmented is by A) whether the student is a faculty or staff member. B) whether the student lives near the campus or far away. C) whether the student has the discretionary income to eat at Wendy's. D) combining the factors of where the student lives and when (s) he is on campus. E) the meals eaten at the restaurant. -Figure 9-4 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.The best way to describe how the student market is segmented is by


A) whether the student is a faculty or staff member.
B) whether the student lives near the campus or far away.
C) whether the student has the discretionary income to eat at Wendy's.
D) combining the factors of where the student lives and when (s) he is on campus.
E) the meals eaten at the restaurant.

F) A) and B)
G) A) and C)

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FIGURE 9-4 FIGURE 9-4   -Figure 9-4 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.Assume the large market (shown by a  3 )  is 3 times the size of the small market (shown by a  1 ) .Similarly, assume the medium market (shown by a  2 )  is twice the size of the small market.The largest potential market segment is for A) students that live in a dormitory. B) students that live in an apartment. C) students that are day commuters. D) students that are night commuters. E) faculty or staff members. -Figure 9-4 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.Assume the large market (shown by a "3") is 3 times the size of the small market (shown by a "1") .Similarly, assume the medium market (shown by a "2") is twice the size of the small market.The largest potential market segment is for


A) students that live in a dormitory.
B) students that live in an apartment.
C) students that are day commuters.
D) students that are night commuters.
E) faculty or staff members.

F) B) and D)
G) A) and D)

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A market-product grid is a framework to relate the __________ to products offered or potential marketing actions by an organization.


A) estimated expenses for products sold
B) total anticipated revenue
C) total anticipated profit
D) market share of the closest competitor
E) market segments of potential buyers

F) C) and D)
G) A) and E)

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Usage rate refers to


A) the percentage of total possible users divided by the total number of consumers who actually use a product or service.
B) the average number of times a customer uses a product or service relative to other consumers using the same product or service.
C) the quantity consumed or patronage (store visits) during a specific period.
D) the average number of times a customer uses a product or service relative to the maximum or expected possible use of that product or service.
E) the average lifetime or expected performance of a consumer product based upon normal noncommercial use.

F) B) and D)
G) C) and E)

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C

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