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Based on relative competitive scope (broad target to narrow target) and source of competitive advantage (lower cost to differentiation) ,Porter's four generic business strategies are differentiation,cost focus,differentiation focus,and:


A) exclusivity.
B) electronic-focus.
C) quality focus.
D) cost leadership.

E) A) and C)
F) B) and D)

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A simple strategy: "to be the low-cost provider in our niche market" is an example of a:


A) generic business strategy
B) niche-market strategy
C) low-cost strategy
D) focused business strategy

E) B) and D)
F) B) and C)

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List the three steps of the planning phase of the strategic marketing process.Briefly describe what goes on during each of the three steps.

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Biopure Corporation has developed an artificial hemoglobin that can be used in place of blood transfusions and holds the patent on this product.Therefore,Biopure has a(n) :


A) distinctive parity.
B) sustainable dominance.
C) synergistic edge.
D) competitive advantage.

E) B) and D)
F) C) and D)

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Which of the following pieces of information is used in the second step of the planning phase of the strategic marketing process?


A) Corporate return on investment
B) Market-product grids with ranked targets
C) Revenues associated with each point of market share
D) Trends in past and current revenues for industry and competitors in total and by segment

E) A) and D)
F) A) and B)

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The actions taken in the marketing program,Step 3 of the planning phase,include: 1) develop the program's marketing mix and 2) __________.


A) select target markets
B) identify industry trends
C) position the product
D) develop the budget by estimating revenues, expenses, and profits

E) A) and C)
F) C) and D)

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A town hall-style meeting is held at Whirlpool to discuss the launch of their 2015 annual marketing plan.The purpose of this meeting is to ensure that all levels of the organization understand the what,when,and how components of their job descriptions as they pertain to this annual plan.This meeting will lead to _____ of their marketing plan.


A) effective adoption
B) effective acculturation
C) effective execution
D) effective feasibility projections

E) None of the above
F) A) and B)

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Which of the following statements describes a disadvantage of the product manager system?


A) Product managers are strong advocates for their assigned product.
B) Product managers tend to remain in the same position for an extended period of time.
C) Even though product managers have major responsibilities, they have relatively little direct authority.
D) Product managers are considered line personnel and therefore have little control over decision making.

E) None of the above
F) B) and C)

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The reformulation of the original Coca-Cola to new Coca-Cola (Coca-Cola Classic) was one of the biggest decisions in the firm's history.Let's call Coke's decision to respond to Pepsi's market gains: Coke's "strategy and planning" and its initial withdrawal of original Coca-Cola and substitution of new Coca-Cola and Coke's "implementation" of this strategy.The spread of ill will among loyal original Coca-Cola customers after Coke announced the change in its formula is an example of:


A) appropriate strategy and effective implementation.
B) appropriate strategy and ineffective implementation.
C) inappropriate strategy and effective implementation.
D) inappropriate strategy and ineffective implementation.

E) All of the above
F) A) and C)

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Volkswagen is likely to have which generic business strategy?


A) price leadership
B) diversification
C) quality focus
D) differentiation focus

E) All of the above
F) None of the above

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Which marketing strategy would most likely offer the greatest economies of scale in marketing costs?


A) market-product concentration
B) market specialization
C) product specialization
D) selective specialization

E) A) and C)
F) A) and B)

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Sales response functions relate the:


A) expense of marketing effort to primary competitors' spending.
B) expense of marketing effort to marketing results obtained.
C) market share of firm to market share of primary or nearest competitor.
D) incremental costs to market share.

E) B) and C)
F) A) and C)

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Which statement best reflects the advice given by management experts regarding the tendency to excessively analyze a problem?


A) Don't put a product on the market until it's perfect.
B) Try a "do it, fix it, try it," approach.
C) If a problem arises, assemble a committee of the appropriate people to solve it.
D) Better to ask forgiveness than permission.

E) B) and C)
F) All of the above

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Which of the following output reports is used in the planning phase of the strategic marketing process?


A) Marketing plans that define goals
B) Action memos that tell who is to do what
C) Action memos that tell who is to do what by when
D) Corrective action memos

E) All of the above
F) B) and C)

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The marketing manager for Ocean Spray cranberry products is the team leader for each phase of the company's strategic marketing process.During the previous year,sales of cranberries in Canada did not meet expectations.Which of the following actions during the planning phase of the strategic marketing process would generate the required information for his team to develop the plans that define the goals and marketing mix strategies to be achieved for next year?


A) Generate a memo that clarifies each team member's responsibilities in the strategic marketing process.
B) Conduct a situation (SWOT) analysis that identifies industry trends, analyzes competitors, assesses his own company, and researches customers.
C) Develop a new organizational chart that reflects the reorganization of the team if corrective actions are not successful in the upcoming year.
D) Write action memos to try to correct problems and exploit opportunities.

E) None of the above
F) A) and C)

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A difficulty when a marketing plan fails is determining whether it is primarily due to a poor plan or poor implementation.Describe the grid which results from considering (1)good and bad marketing planning and (2)good and bad marketing implementation.What are the outcomes of each combination?

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The information needed for the marketing program,Step 3 of the planning phase,includes: 1) __________ and 2) detailed plans to execute the marketing program.


A) positioning studies
B) marketing mix actions
C) market-product grids with targets
D) projections for future sales, expenses, and profits

E) C) and D)
F) None of the above

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General Mills uses a marketing structure in which one person is ultimately responsible for the marketing of a specific product.For instance,one person is responsible for setting marketing goals and developing and implementing related marketing strategies for the well-known breakfast cereal,Cheerios.This person,who takes responsibility for the success or failure of the marketing of Cheerios,is called a(n) :


A) marketing advisor.
B) product advisor.
C) account executive.
D) product manager.

E) C) and D)
F) A) and D)

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A new company announces the following at a press release: "We are in the business of making luxury 150 foot yachts,and only luxury 150 foot yachts." The competition would assume this company's strategy is:


A) market-product concentration
B) market specialization
C) product specialization
D) selective specialization

E) A) and C)
F) A) and B)

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In Porter's generic business strategy shown in Figure 19-4,quadrant "B" refers to a __________ strategy.


A) quality focus
B) cost leadership
C) differentiation
D) cost focus

E) C) and D)
F) A) and C)

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