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_________ manufacturing has made mass customization possible.


A) Lean
B) Process
C) Flexible
D) Computer-integrated

E) B) and C)
F) All of the above

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X-Sport Industries is a Canadian based manufacturer of sporting goods.Until recently,all of its sales were within Canada.However,it has decided to make a major push to sell its products in the European Union.In order to succeed in this new market X-Sport will need to:


A) make sure it meets ISO 9000 standards.
B) convert its financial assets into euros.
C) avoid reliance on the Deming cycle.
D) cut the wages of its production workers.

E) A) and B)
F) A) and C)

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So far,the high cost of CAD/CAM techniques has limited their use to large,expensive manufactured goods such as automobiles.

A) True
B) False

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Using computers is one way the service sector is improving productivity.

A) True
B) False

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In the future,the service sector will become a larger part of the economy.

A) True
B) False

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In a(n) ___________ layout,similar equipment and functions are grouped together,but the order in which a product visits each function depends on how the item is designed.


A) assembly line
B) fixed-position
C) just-in-time
D) process

E) None of the above
F) A) and D)

Correct Answer

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An example of the growing importance of services is in the area of corporate computing.

A) True
B) False

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Which of the following did Canada rely on to sustain its exports?


A) Trade imbalances
B) Lower-valued Canadian dollar
C) Higher tariffs
D) Changing preferences

E) C) and D)
F) B) and C)

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Billie just graduated with high honours with a degree in operations management from a respected university.The knowledge she gained and skills she developed while obtaining this degree could make her an attractive employee for either a manufacturing firm or a service firm.

A) True
B) False

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______________ means tailoring products to meet the needs of a large number of individual customers.


A) Mass customization
B) Mass production
C) Competing in time
D) Feedback response production

E) A) and B)
F) A) and C)

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Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests.Wild Bill's must be using a(n) :


A) analytic system.
B) just-in-time system.
C) intermittent process.
D) continuous process.

E) B) and C)
F) C) and D)

Correct Answer

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A production process characterized by long production runs to turn out finished goods over time is known as a(n) :


A) assembly process.
B) continuous process.
C) extended process.
D) unrestricted process.

E) C) and D)
F) A) and D)

Correct Answer

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The Deming cycle involves four steps.

A) True
B) False

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One limitation of MRP is that it is not a computer-based approach.

A) True
B) False

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Operations management planning includes such issues as facility location and facility layout.

A) True
B) False

Correct Answer

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A(n) __________ puts together components to make a product.


A) modular process
B) compression process
C) assembly process
D) econometric process

E) A) and D)
F) B) and D)

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Juan is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Juan is involved in marketing management.

A) True
B) False

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Logistics dictates that your business also has to be concerned with minimizing the cost of your inputs.

A) True
B) False

Correct Answer

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Which of the following statements about facility location is most accurate?


A) Very few firms are still influenced by labour costs when making decisions about where to locate.
B) Recent changes in information technology have led firms to favour locations near major urban areas.
C) Manufacturers often seek to reduce time-to-market by locating facilities in areas with access to key modes of transportation.
D) No matter how large they become,most companies ultimately choose to locate major facilities within a few miles of the area in which they started business.

E) A) and D)
F) A) and C)

Correct Answer

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The main difference between process manufacturing and an assembly process is that process manufacturing uses sophisticated robots and automated machinery to produce a good or service,while an assembly process uses labour and simple tools to make a product.

A) True
B) False

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